Every few months someone in a leadership meeting discovers SLOs (Service Level Objectives), and what follows is something along the following lines: A spreadsheet appears where every service gets a row. Every row gets 99.9% if “it’s important” and 99.5 if “it’s not critical” because that looks good, “we will adjust it later”. A dashboard is built, a Confluence page is written, and then nothing happens for about eighteen months until somebody asks why we are still getting paged at 3am for things nobody cares about.